Shipping Policy📦
Shipping Destinations
- We currently ship to all 50 United States and its territories.
- International shipping is not available at this time.
Order Processing
- Orders placed before 2 PM EST on business days are processed and shipped within 24 hours.
- Orders placed after 2 PM EST holidays are processed the next business day.
Shipping Methods
- We offer the following shipping options:
- Standard Shipping (USPS or UPS): 3-7 business days
- Expedited Shipping (UPS): 2-3 business days
- Next Day Air (USPS or UPS): 1 business day (not available for all locations)
Delivery Timeframes
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Air: 1 business day (order must be placed before 11 AM EST)
- Actual delivery time may vary based on your location and chosen shipping method.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free standard shipping on orders over $70 (before tax).
Tracking
- A shipping confirmation email with a tracking number will be sent once your order is shipped.
- You can track your package's progress through our website or the carrier's site.
Potential Delays
- While rare, delays may occur due to weather, high volume periods, or other factors beyond our control.
- During peak seasons (e.g., holidays), please allow extra time for delivery.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.
- We will work with the shipping carrier to resolve the issue or process a replacement/refund.
Customer Service
- For any questions or concerns about your shipment, please contact our customer service team:
- Email: hello@ravi-bysteph.com
- Phone: 1-857-492-2401 (Available Mon-Fri, 9 AM - 5 PM EST)
We appreciate your business and strive to provide the best possible shipping experience.
Thank you for choosing Ravi-bySteph!
Best regards, The Ravi Team